Customer Support and After Sales.

Once your new site is up and running I will still be there to provide you with backup and support should you have a problem or require an alteration for your site.

I provide free support for all my clients and there is no time limit on this support.  You can ask us as many questions as you like and you probably will, especially if you are setting up a website for the first time.  There will always be a few questions and queries after the site goes live so I am happy to provide free after sales support.

Any slight alterations to the website design are also carried out for free for the first three months.  Payment of the final invoice doesn't mean I'll leave you to struggle and you may find that you need to make a tweak here or there, or have some content altered.

Any major changes or additions to your site, such as the addition of an online shop will obviously carry an extra cost but this will be proportional only to the work involved.

All support enquiries are handled via email initially and telephone conversations can be arranged thereafter if required.  I normally answer all enquiries within 24 hours.

Website Performance and Downtime

I use 4U Hosting to host all my websites and have selected them carefully on the basis of my own experience and because they are an established reliable company.  This should provide you with the best performance possible for your website.

On the odd occasion all hosts may experience a technical problem so I can't guarantee 100% uptime for your site, but should any problems come to my attention I will deal with it immediately. The HTTPS website is hosted by the same company that I use for the majority of my clients in case you were wondering!

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Last Updated 06/08/2008